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Remote Assistance Specialist

Remote Assistance Specialist

Operations · Amsterdam · Shifts

Be the person riders and vehicles call when something unusual happens on the road.

When an A-02 meets a closed street or a rider needs help, a remote assistant answers. You’ll guide vehicles through edge cases and talk to riders in seconds.

What you’ll do

  • Give vehicles guidance through unusual situations

  • Answer rider calls from the help button in the app

  • Write clear reports that feed back into engineering

What you’ll bring

  • Calm judgement under pressure

  • Excellent written and spoken English

  • Comfortable with shifts scheduled four weeks out

Team

Operations

City

Amsterdam

Type

Full-time

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